Customer Service Policies
If you have additional questions that are
not covered here, please see our page of
Frequently
Asked Questions.
Payments
I accept online payments via PayPal as well as personal checks. Once your order is confirmed, you will be directed to PayPal or given instructions on where to send a check or money order. Orders will be shipped after payment has been received in full and any personal checks have cleared the bank.
Shipping
I ship once or twice a week so your order should ship within 3 business days. I will contact you if there will be any delays. Most orders (less than 5 pairs of Poquito Pants™) are shipped via U.S. Postal Service First Class mail. Priority Mail is available on request. Insurance is available for an additional fee and is encouraged. I will not be responsible for any orders shipped without insurance. There are no handling fees, but your shipping fee will include the weight of packaging. I can ship to almost everywhere in the world; please contact me for international shipping information.
Return Policy
I want your order to be perfect. I inspect all items for flaws, but in the event that you receive a defective product, I will repair or replace damaged items that are unworn and unwashed, if you notify me within 2 weeks of receiving the damaged item. Please contact me before returning any items, as I will not accept any returns without prior notification. I do not accept returns on pants that are the wrong size, so please measure your child to insure you are buying the correct size.
*Please note that Poquito Pants™ are for personal use only. The Poquito Pants™ pattern is copyrighted and any unauthorized sale of the pattern or pants made from that pattern is unlawful and will be prosecuted. If you have any questions about the terms of use, please contact me.