Customer Service Policies
If you have additional questions that are
not covered here, please see our page of
Frequently Asked Questions.
I accept online payments via PayPal as well as personal checks. Once your order is confirmed, you will be directed to PayPal or given instructions on where to send a check or money order. Orders will be shipped after payment has been received in full and any personal checks have cleared the bank.
I ship once or twice a week so your order should ship within 3 business days. I will contact you if there will be any delays. Most orders (less than 5 pairs of Poquito Pants™) are shipped via U.S. Postal Service First Class mail. Priority Mail is available on request. Insurance is available for an additional fee and is encouraged. I will not be responsible for any orders shipped without insurance. There are no handling fees, but your shipping fee will include the weight of packaging. I can ship to almost everywhere in the world; please contact me for international shipping information.
I want your order to be perfect. I inspect all items for flaws, but in the event that you receive a defective product, I will repair or replace damaged items that are unworn and unwashed, if you notify me within 2 weeks of receiving the damaged item. Please contact me before returning any items, as I will not accept any returns without prior notification. I do not accept returns on pants that are the wrong size, so please measure your child to insure you are buying the correct size.